Shoppers with gift cards for Arcadia stores have been told they can only use them to pay for up to 50% of their purchases.
It means that anyone wanting to use a £20 gift card in full at Topshop, for example, would have to make a purchase of £40.
Sir Philip Green’s Arcadia empire, which also includes Topman, Burton, Dorothy Perkins, Miss Selfridge, Evans, Wallis and Outfit, collapsed into administration on Monday.
The group, which operates 444 stores in the UK and 22 overseas, did not immediately announce any redundancies as administrators Deloitte seek buyers for the business.
Arcadia’s shops reopened in England this week as the latest lockdown ended – and gift cards from its stores can be used at the tills.
However the cards have since Monday not been able to be used online, which has been blamed on a technical issue.
Deloitte said: “Gift cards remain valid and, once functionality resumes, customers will be able to use them in store and online for up to 50% of the balance of the total purchase.”
Arcadia said when the administration was announced that it would continue to honour all online orders made over the Black Friday weekend and that all its sales channels would remain open.
The group’s collapse kicked off a grim week for the high street, with the announcement that department store Debenhams was to be wound down coming a day later – spelling an uncertain future for another 12,000 workers.
Adding to the gloom, fashion retailer Bonmarche has also fallen into administration, putting 1,500 jobs at risk.
The return of shoppers to high streets as lockdown ended was hailed as “Wild Wednesday” by some in the sector but footfall was still significantly lower than last year.
Clearance deals at Debenhams as it prepares to shut down permanently were among the draws for bargain-hunting shoppers in stores and online.
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