A commuter was left fuming after being charged more than £1,200 to use a car park.
IT consultant Gareth Price discovered he'd been hit with the monster parking charge after leaving the NCP car park on Greyfriars Road, Cardiff, last Thursday (July 13).
Gareth commutes into the Welsh capital from Neath Port Talbot once a week for work, reports WalesOnline.
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He is usually charged the standard amount for his stay through the NCP app’s autopay feature, which relies on cameras snapping the registration plates of vehicles that enter and leave the car park.
However, it is thought that a technical glitch led to him being charged a whopping £1,201.85 instead last week.
Luckily a promotional code he gets through work brought the total amount that came out of his account down to £320.35. But he said he still hadn't been refunded four days on.
Gareth explained: "I drove out of the car park on Thursday and on the app I had two receipts come through. One of them said £7.95 for the day, and the other was for 42 days I think it was in total.
"I paid on June 1 and have paid for parking for the day since, which is £7.95, so I’ve no idea what has happened. It must be a glitch.
"I got home and opened the chat session at 6.30pm and I finally got a reply at 10.30pm. They said they’d send it to the refunds team and they’ll pick it up when they pick it up. But I’ve still not received anything back.
"I’ve emailed the complaints team but had a response saying they also take 14 days to reply. So I’ve just been left for the moment. It’s frustrating."
A spokesperson for NCP said: "We are so sorry that this issue has occurred whilst parking with us, and for the delay in refunding. We are investigating with urgency to understand why the parking sessions weren’t automatically closed down.
"Whilst we look into this we have spoken directly to the customer and the refund is being issued today. We have also offered a week’s free parking as a further gesture to acknowledge the inconvenience experienced, along with our most sincere apologies."
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